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Terms And Conditions

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About Us Ash Medical Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Ash Medical Limited
Unit M107 Cardiff Bay Business Centre
Forgeside Close
Ocean Park
Cardiff
CF24 5BS
United Kingdom
Phone: (0) 2920 456 222
Fax: (0) 2920 456 333
Email: sales [at] ashmedical [dot] co [dot] uk
VAT Registration Number GB 862 8206 16

Making A Purchase Making a purchase could not be easier. Just browse our store, and select items that you wish to purchase into the shopping cart. Once you have finished your selection, click on 'Checkout' and you will be asked for some details that we need to enable us to process your order. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Carriage will only be charged once per order.
Orders of £300 or greater will be carriage free to mainland UK excluding Northern Scotland.
Exceptions to this are bulky items such as furniture, fridges etc. Please Contact us for a quote prior to ordering.
For small orders a charge of £11.00 ex VAT will be made for (UK delivery only.)

Delivery Schedule All stock items are dispatched within 3 - 4 business days. International orders please phone + 44 (0) 29 20 456 222.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20 % VAT is added.

Credit Card Security When orders are placed at our website using credit cards, we use ePQD provided by Barclay Card. You are redirected away from this site to a secure page, where your details are encrypted. Your credit card details are not held on our website.

Guarantee We guarantee your satisfaction. Our products come with a 30 day no quibble guarantee.(*Excludes tempreture controlled items)

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on (0) 2920 456 222 (International +44 (0) 2920 456 222) or fax us on (0) 2920 456 333 or write to us at Unit M107 Cardiff Bay Business Centre Forgeside Close Ocean Park Cardiff CF24 5BS United Kingdom

Privacy Policy Ash Medical Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy No goods will be accepted for credit unless prior arrangement has been made with us.
Please apply in writing should you wish to return any item, stating product name and catalogue number, invoice details and reason for return . (We will not except return of any temperture control items)
Items will only be agreed and accepted for return if goods and packaging are in perfect condition.
A handling charge may also be applicable.

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Ash Medical Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. read more