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Terms & Conditions

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Making a Purchase

Making a Purchase could not be easier. Just browse our store, and select items that you wish to purchase into the shopping cart. Once you have finished your selection, click on 'Checkout' and you will be asked for some details that we need to enable us to process your order. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

Shipping And Handling Carriage will only be charged once per order.
Orders of £300 or greater will be carriage free to mainland UK, excluding Northern Scotland.
Exceptions to this are bulky items such as furniture, fridges etc. Please Contact us for a quote prior to ordering.
For small orders a charge of £11.00 ex VAT will be made for (UK delivery only.)

Delivery Schedule

Delivery Schedule All stock items are dispatched within 3 - 4 business days. For International orders, please phone + 44 (0) 29 20 456 222.

Back Orders

Back Orders If your item is not in stock, we will back order for
you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

Tax Charges For orders made from the UK or the European Union, 20 % VAT is added.

Guarantee

Guarantee Ash Medical Ltd guarantees your satisfaction. Our products come with a 30 day no quibble guarantee (excludes temperature controlled items). All our invoices indicate VAT and Guarantee.

Reaching Us

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0 2920 456 222 (International +44 2920 456 222) or fax us on +44 2920 456 333 or write to us at Unit M107 Cardiff Bay Business Centre Lewis Road Ocean Park Cardiff CF24 5BS United Kingdom

Privacy Policy

Privacy Policy Ash Medical Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns

Returns Policy No goods will be accepted for credit unless prior arrangement has been made with us.
Please apply in writing should you wish to return any item, stating product name and catalogue number, invoice details and reason for return . (We will not except return of any temperature control items)
Items will only be agreed and accepted for return if goods and packaging are in perfect condition.
A handling charge may also be applicable.

Ash Medical Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. read more